Tuesday, November 23, 2004

Buying Mittens When You Really Want a Hat

Okay, back to the REAL world after that lovely interlude. Law libraries had been notified by Factiva that we will no longer be served by Factiva, that they had made an arrangement with LexisNexis to provide us support. Okay, LexisNexis knows us better so perhaps that makes sense. We were complaining about Factiva service since, unless you are a big customer, you just don't get any personal service. So maybe this would address that. My one big concern was: how is LexisNexis going to support two platforms?? (Three in Canada, what with Quicklaw).

Well, today my concern was answered with another notice: they are not going to support two platforms. As of March 1, 2005, they are putting the Factiva content onto the LexisNexis platform. Now, this may be nice business for LexisNexis, but the two interfaces function completely differently and how am I going to make this work?

I feel like the kid being kicked out of the house by her parents: "You're 16 now, you're old enough to work.". Yikes. Or better yet, what about this analogy: "Sorry, we don't sell our hats to people with blonde hair. But we have an arrangement with the fellow down the street who will sell you some mittens instead...".

I'm sure regretting whining about difficulties using InfoGlobe years ago!

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