Sunday, October 14, 2012

Inspiration on a Sunday

Getting back to blogging has been on my mind a lot lately. It is finally taking this melancholy weekend to get me back to actually committing words to the blog again. I am sitting in one of my favourite Irish pubs over a cup of coffee and a Sunday cooked breakfast. This is quite fitting, I think.

This morning the Toronto social media/PR community got word that our friend Michael O'Connor Clarke has died, succumbing to an aggressive cancer that was first diagnosed earlier this summer. Others have waxed more eloquently on their blogs about Michael while he was still with us, but I could not find the words at the time. Now all my thoughts and words seem to come flooding out at once.

Michael was an Irishman with a quick wit and a big heart. Our first direct encounter over four years ago is recorded for posterity on YouTube, when he put me on the spot at a Third Tuesday meetup (the third video in this blog post).  I knew who he was, but I don't think we had actually spoken before. Funny how the Internet can capture random moments like this.

We were the same age, and both shared a love of music. We would sometimes talk back-and-forth about bands we loved via Facebook. I suspect if we had been on the same side of the ocean 25 years ago we would have been good friends back then.

He was in hospital since June. When cancer and treatments left him without his physical voice, he was still able to reach out and participate in the online community via Twitter. It was a real pleasure to be able to still joke around with him when it was not possible to visit him in person. His whole family who were geographically dispersed (siblings, cousins, father) soon were online giving him words of love and encouragement. We so rarely see such private, intimate moments in others' lives. And yet for Michael--who was such a part of this online community--it was appropriate.  I thank them for being so open, and letting the rest of us participate and provide moral support.

Unlike many of the people in Toronto, I never worked with Michael or was mentored by him. But still, I can already see that his absence will be leaving a big hole in our lives. He was ever present online with some words of wisdom or a joke. You may have even seen a meme or two that he originated. He was a real "do-er," quick to jump in to help organize events such as the HoHoTO fundraiser. It will be strange to participate in events like Mesh and PodCamp Toronto without him.

I am at the age now where so many people in my circle of family and friends are struggling with cancer and other ailments such as dementia. Michael's passing really brings home the message that we cannot take each other for granted.

As happens when we lose someone we care about, so many thoughts come to my mind as I realize once again how short life really is. Michael has inspired these musings:

  • Appreciate our loved ones. We do not know how much time we have together. Spend time together. Tell them you love them.
  • Don't wait to do the things you want to do in this life. Don't wait for retirement. Get out there and live your dreams! What is at the top of your bucket list?
  • Take a chance. Find a way to live your life to its fullest. 
  • Live passionately. We are only here for a short time--make it count.
  • Take life with a sense of humour. This makes any pain easier to bear. 
  • We must help and support each other. A touch of kindness goes a long way.
  • Don't be afraid to be yourself and show your personality. 

This song goes out to Michael. You were a flame that burned bright, extinguished all too soon. Rest in peace, my friend. My heart goes out to his family--my condolences at this difficult time.

Monday, March 05, 2012

Ontario's Information and Privacy Commissioner on Privacy and Electronic Health Records

On Friday, March 2, 2012, Dr. Ann Cavoukian, the Information and Privacy Commissioner of Ontario, gave a well-attended talk for healthcare professionals and organizations at the Toronto Board of Trade entitled "Embedding Privacy in the Design of Electronic Health Records - Yes, You Can".  Note: these are my selected notes from this session; any inaccuracies or omissions are my own. I welcome your comments and follow-up thoughts!

Electronic health records (EHRs)

Privacy by Design” (PbD) = embedding privacy into the architecture of services and records management

Dr. Cavoukian does not necessarily favour privacy over healthcare; she has had multiple neurosurgeries and knows what it is like to be in emergency needing immediate healthcare and not worrying about privacy. The most important thing is the right healthcare service at the right time. However, you can embed a cloak of security around this.

Privacy = Control

People want to feel they are in control of their health information. If you keep the user in mind, it is giving them freedom to control their information that is important. Germans have a concept called “informational self-determination” and they have some of the strongest controls. After loss of control with the Third Reich, Germans are very protective of the control over their own information. Privacy is absolutely essential to freedom and society.

"Give me Real Privacy now, not privacy theatre" - See:

She is releasing a paper she co-authored with Canada Health Infoway: Embedding Privacy into the Design of EHRs to Enable Multiple Functionalities - Win/Win (March 2, 2012):

• It is not privacy or EHRs; it is both
• If you are not interested in privacy, you have no business being in health; you have to have privacy top of mind; it can’t be something you get to “eventually”; it is way too late if you look at it at the end
• Privacy has to be an integral component in all that you do; do not take a silo'ed approach. If you do, you will fail and have a privacy breach.
• Privacy by Design means taking an holistic approach. If you are in HR or e-health businesses, this is what you have to do.

Legislation - PHIPA 

Personal Health Information Protection Act, 2004 (Ontario)
• Was used as a framework for the United States' HIPAA legislation
• Came into effect November 1, 2004
• Not the only driving principle but is paramount and drives the privacy activities in this area
• It is a consent-based statute but can sometimes rely on implied consent

Everything is moving to the cloud, and there is so much extreme sensitivity around personal health – we need to feel trust in the systems we are building.

“Give me electronic health records now”

She has been ranting for years: “Give me electronic health records now”
• reduces delays in healthcare: she has first-hand experience with a painful12 hour delay of surgery because records not accessible.
• She is a real advocate in favour of e-health records
• Design of systems is critical – maximize the privacy with strong encryption, strong audit logs that set alarms when unauthorized access help to alleviate concerns, but there will still be concerns

Portable devices

• Have expanded dramatically
• We live on our mobile devices
• Some of the orders she has had to give have been around the transfer of data to mobile devices that are unprotected
• In our zeal for electronic, we are not taking the necessary precautions that we should be
• There are problems with paper-based records also, but portable devices present a unique set of problems

One of the most vulnerable times is when records are being transferred from paper to electronic records
• See paper: A Practical Tool for Physicians Transitioning to Electronic Records [pdf - May 21, 2009]

Beware of unintended consequences

• See U.S. report - Dr. Larry Ponemon's  “Benchmark Study on Patient Privacy and Data Security
   o Almost all practitioners in the U.S. have had data breaches in the past year – lost or stolen records
   o Increased from the year before
   o 81% of healthcare services used mobile devices, most not secured (no encryption, etc.)
• if you don’t make privacy a priority, it will come back to bite you
• unfortunately it also comes back to bite the patients – patients now not seeking treatment because they don’t want their conditions known – they go to great lengths to conceal information; they may also falsify information
• also creates loss of trust on the part of patients
• will have to consider privacy at the front end from the senior management level

Cost of data breaches

• U.S. - Cost of data breach $202 per record on average; in U.S. between 2006 and 2007, 1.5 million data breaches
• In Canada - $100 - $200 cost of data breach per individual
• December 2009 in Durham – nurse lost a USB key, unencrypted – she did not follow protocol - $40 million law suit currently in the discovery stage – was not in compliance with PHIPA
• Numerous fines in the U.S. by Health and Human Services
• She is more concerned about the affect on patients

She is dismayed by the approach of having privacy seen as some soft policy looked at the end.

Privacy by Design

Adoption of “Privacy by Design” Resolution [pdf]
• Passed in Jerusalem, December 2010

7 principles of Privacy by Design

  1. Proactive, not reactive
  2. Privacy is the default setting
  3. Privacy embedded into design
  4. Full functionality: positive sum, not zero sum
  5. End-to-end security; full lifecycle protection
  6. Visibility and transparency; keep it open
  7. Respect to user privacy; keep it user-centric

She believes in a win-win solution where we can have both openness and privacy. It’s very difficult, but “you can do this.” Need to have it security from the time of taking in the information to the time of destruction of the information.

You have to have senior privacy people as part of your senior executive team. When the top gets to the privacy message, then the messaging flows through the entire organization.

Consent is fundamental to privacy. PHIPA is a consent-based statute. Consent can be implied at times; you don’t want your time with your doctor “whittled away” by spending time talking about privacy. Implied consent within your immediate healthcare circle. The moment you step out of that circle, you need explicit consent.

PbD - Privacy by Design

• use the information de-identified for research
   o the privacy resides in the identifiability of the data
   o build de-identification processes into the system
• the benefits of “big data” are enormous but we need privacy to go with it – “We can’t have big data without big privacy.”
• Paper with Dr. Khaled El Emam, Canadian Research Chair in Electronic Health Information - The Case for De-identifying Personal Health Information
• Re-identification is very very difficult to do – do not avoid de-identification with the reasoning that someone can re-identify – Dr. Khaled El Emam’s tool can help with de-identification


• Her concern is with the healthcare providers who think that her information (as a patient) is their information. The healthcare provider has custody of the data but it does not belong to them – belongs to the patient.

• What about the patient? Different efforts with EHRs leaves the patient out of the equation
   o Need to do more to empower patients, especially those who have chronic conditions
   o Need to put the information into the patients’ hands, not just the healthcare provider
   o She goes to great lengths to get copies of all her own records and she likes to manage those herself
         -  If you have multiple healthcare practitioners, it is hard for one to know what the other is doing

• Moving away from a central model of healthcare systems – just not working – regionalization instead
    o Locally: Connect GTA – health information to be shared across the continuum of care to be shared within the GTA
   o Within Toronto the hospitals are not all connected although there are successful models outside Toronto
    o It is a challenging task – “We can get people onto the moon, surely we can connect these systems.” “The hospitals aren’t that far from each other.” “The challenge is well worth it.”

Outsourcing data work

• you remain accountable just as if you handle the information
• outsourcing to the US: the USA PATRIOT Act is a red herring – there are so many legal instruments in place before the USA PATRIOT Act
• Privacy by Design sets a higher bar - you still need to talk with the patients and put privacy in place – you will be in compliance with any law around the world if you are on the cloud

Development of big databases and registries

• E.g. Diabetes Registry
• Consent is becoming a big issue
• you have to factor in consent, but debatable how you do it
• opt-out is the easiest to set up, but the problem is communicating the opt-out option with the public
• things that are very sensitive should not rely on the average person to be scouring the newspapers etc. to see their opt-out options – that is not on their radar, they are not thinking about that – there has to be an understanding of how data can be accessed – education of the public around this is very low
• there is an arrogance of the administrators of these systems (“it is for research”); the patients’ interests are secondary – need to challenge this attitude
• there are ways to use data and retain privacy e.g. ICES uses unique identifiers on the data that are meaningless outside of the system.

• Make privacy a priority
• We can manage the privacy risks of EHRs – “we have to”
• If risks are not successfully managed – this will set trust in the system back too far
• Much easier and cost-effective to build privacy in at the front end – “do yourself a favour if you are in this area, do it at the front end”
• Do not take a silo'ed approach to privacy
• If you leave it to the end, you will do “privacy by disaster”

See also: my blog post on which discusses the report released on Friday

Sunday, March 04, 2012

Back to Reality: What I've Been Up To

Wow--I can't believe it has been almost three months since I last blogged here! I guess that is a sign I have been busy. Still, I feel I should be sharing more. Here are a few highlights on what I have been up to lately:

Recent talks

In January I gave a talk about social media to lawyers at a conference put on by The Commons Institute. My slides are below:

At the beginning of February I gave a talk to the Toronto chapter of the International Association of Administrative Professionals on building an effective social network. My slides are below (I was trying out a slightly different format with these):

I have also been giving private talks lately to various organizations and a range of professional audiences. If you are looking for someone to help explain social media and related topics geared specifically for your audience, and want someone who has a broader perspective than public relations, do get in touch with me.

PodCamp Toronto 2012

After the talk to IAAP, a good part of my February was spent helping to organize this year's PodCamp Toronto, held last weekend at Ryerson University's Rogers Communication Centre. This is definitely a labour of love since all organizers are volunteers putting in hundreds of hours between December and February to pull this social media "unconference" together. We had over 1100 registrants this year and over 70 sessions throughout the weekend. This was my fifth year organizing, and so rewarding! It is great fun to set the infrastructure in place and see the social media community take over sharing knowledge, content and enthusiasm for the weekend. I love seeing all the tweets via Twitter, slide decks from presentations, photos and blog posts that are gradually emerging from the weekend. To find them, search for the tag PCTO2012 (#pcto2012 on Twitter).

In the meantime I myself haven't stopped learning! I even managed to attend a few sessions at PodCamp this year. I am processing all that I have heard. At some point I will be sharing what I have learned, trends I am seeing, and possibly notes I took along the way. I have some notes I took Friday from a talk by the Ontario Information and Privacy Commissioner Dr. Ann Cavoukian which I should be posting tomorrow, and there should be a related post on in the morning.


Speaking of which, in case you have missed them, I have still been fairly consistent with my blogging at Here are some of my recent posts you might want to check out if you haven't already:

What have you been up to lately? Any interesting projects in the works?