Today I cleaned out a pile of old e-mail, about 4,000 messages or so (you think I'm kidding, don't you?). Came across a few interesting tidbits to share. I will put them here under separate cover.
See this article: The Starbucks Experience. I've long felt the trend for Libraries is toward becoming more like the trendy bookstores (Chapters, Indigo, Borders). Being more like Starbucks is a similar concept.