It's about a year since the last big push for firms to subscribe to WestlaweCarswell. With many renewals now coming up, it is a good time to have a fresh look at Catherine Best's comprehensive review "WestlaweCARSWELL:Third Time a Winner?" Some of the features may have changed, but it is worth a look at this article to see what needed improvement when it was last launched and whether any changes have been made since then.
It seems to me, overall, that it makes most sense to purchase the most basic level available on flat rate and then access other areas of the product on a transactional basis until such time that use of outside areas is comparable to flat rate use. Certainly their renewal levels encourage this type of strategy since signing on for an additional chunk of flat rate is just an invitation for an increase of prices in the future. I'm interested in whether others have differing strategies.
Some people are reporting a drop in the percentage of the cost that is billed back to clients in the second year. Presumably once lawyers saw the cost charged to clients in the first year, they thought the rate was too high and instead charged back to office files.